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When your package is placed with the postal carrier, I am not held responsible for damaged or lost packages. For Domestic shipping within the US: I don't replace orders that do not arrive because of your error. If you have entered the wrong address and it does not arrive to you I will not be held responsible. If the package comes back to me due to a wrong address, I will send the package to the correct address but the customer is responsible for paying the additional shipping fees. All orders over $5.00 are tracked with USPS Delivery Conformation! If your package does not arrive within a reasonable amount of time and your delivery conformation was checked and revealed that it was indeed not delivered I will either refund your order and shipping, give you a credit, or resend your package. If the Delivery Conformation states that it was infact delivered, I am not held responsible. The reason I charge Delivery Conformation is for this main purpose.
INTERNATIONAL:
I do not replace lost, stolen or damaged international orders. There is no way for me to track the packages unless you choose to pay a significantly higher shipping rate. If you would like to have your package insured and tracked please contact me. The fees start at about $20 for 1 item and go up from there. I have shipped international orders before and have not had a problem yet, so you should be alright. As mentioned before, the only method of tracking your international order is through Global Express Mail. Please take notice that this does not have insurance! So, even if your items are tracked and get lost, I am not responsible for it.
RETURN POLICY:
I accept returns for items only with defects in them. I am not responsible for items that have been damaged in the mail. Once it leaves my hands, I have done my part and it is up to the carrier to insure that it arrives safely and in reasonable condition. I do not return items because you have decided you do not want the product after you received it. I do give good descriptions of all of my items and provide accurate photos of each individual listing. If I send you the wrong item, I will exchange it at no cost to you.
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